Privacy Policy
BookFormat is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Last updated: June 28, 2026
Information We Collect
Personal Information
We collect information that you provide directly to us:
- Account information (name, email, password)
- Profile information (company, phone, timezone)
- Document data (manuscripts, preferences)
- Usage data (interaction patterns)
Automatically Collected Information
- Log data (IP address, browser type)
- Device information (type, OS)
- Cookies and tracking technologies
- Pages visited and features used
How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
- Analyze usage patterns to improve user experience
Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
With your consent
When you explicitly agree to share information
Service providers
Third-party vendors who help us operate our service
Legal requirements
When required by law or to protect our rights
Business transfers
In connection with a merger, sale, or acquisition
Third-Party Services
We use trusted third-party services to provide and improve our Service:
Fly.io
Application hosting and infrastructure
Supabase
Database and authentication services
Stripe
Payment processing and subscriptions
PostHog
Product analytics — how the app is used, so we can improve it
OpenAI
Powers optional AI manuscript cleanup and AI cover generation. Text you submit to these features, and cover prompts, are sent to OpenAI to produce your result.
Mistral AI
Reads text from scanned or image-based pages. Page images are sent to Mistral when OCR is needed.
Amazon Web Services
Object storage for uploaded and generated files
SendGrid
Delivers transactional email such as receipts and password resets
Sentry
Error monitoring, so we can diagnose crashes
Google Sign-In for authentication, and Google Analytics for site traffic measurement
DataFast
Privacy-focused website traffic analytics
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can control cookie preferences through your browser settings or our cookie consent banner.
Essential Cookies
Required for authentication and security
Functional Cookies
Remember your preferences and settings
Analytics Cookies
Help us improve our service
For more detailed information about the cookies we use, please see our Cookie Policy
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal information
Portability
Receive your data in a portable format
To exercise these rights, contact us at support@bookformat.online
Related legal documents: